Taking practical steps to reduce our environmental impact

At Lucent, our purpose is to help people get more from life by getting more from their money. But we also recognise that the way we run our business has an impact beyond our clients and colleagues.

Every business has an environmental footprint, including ours. Our Climate Action Plan sets out how we are working to understand that impact, reduce it over time and make environmental considerations part of the way we do business.

As a relatively small business, our approach is deliberately practical and proportionate. We are focusing our efforts where we believe we can make the greatest difference: our own operations, the way we travel, the suppliers we choose and the investment conversations we have with clients. 

Understanding our carbon footprint

You cannot improve what you do not understand.

In August 2026, we completed our initial baseline assessment of our Scope 1 and Scope 2 carbon emissions. We will review our footprint annually and continue developing our understanding of the wider emissions connected with our business, including business travel, employee commuting and key suppliers. 

Our longer-term ambition is to achieve net zero operations by 2040. As an interim step, we are also looking at appropriate ways to offset our Scope 1 and Scope 2 emissions through 2027. 

Using energy more responsibly

We are reviewing the energy used within our business and plan to move to a renewable energy tariff. This is part of our wider aim to make thoughtful, lower-impact choices in the day-to-day running of Lucent.

Thinking differently about travel

Sometimes travelling to see people is important. Sometimes there is a better way.

In August 2026, we updated our Employee Handbook to encourage colleagues to think about both how and why we travel, including choosing public transport or car sharing where appropriate. 

Our aim isn't to stop people travelling. It's to make more considered choices about when we travel and how we get there.

Working with responsible suppliers

Our impact is influenced by the organisations we choose to work with too.

We now consider the environmental, social and governance credentials of new suppliers as part of our selection process. Our leadership team also considers these factors when reviewing new contracts with providers. 

Over time, we want responsible purchasing and supplier selection to become an increasingly important part of reducing our wider footprint.

Helping clients make informed choices

Investment decisions can have an impact too, and we want clients to be able to make informed choices based on what matters to them.

In 2026 we held an ESG-focused Investment Club to help clients understand more about responsible investing and the different approaches available. Feedback was positive and, for some clients, the session prompted a change in their investment preferences. 

Where responsible-investment preferences are important to a client, we will continue to explore those preferences as part of our advice, while considering them alongside their wider financial objectives. This also fits particularly well with the approach already described on Lucent's Purpose page. 

Making sustainability part of our decisions

Environmental responsibility should not sit in a document on a shelf.

We have incorporated consideration of our wider stakeholders into Lucent's decision-making framework, looking at the impact our decisions have on our clients, our colleagues and the wider world. We have also established business-wide impact objectives which feed into the objectives of individual teams. 

That helps make responsibility part of everyday decision-making rather than a standalone initiative.

Our commitments

We have already made progress, but this is an ongoing journey.

Our current climate commitments include:

• Measuring our carbon footprint annually, building on the Scope 1 and Scope 2 baseline completed in August 2026. 
• Exploring appropriate carbon offsetting for Scope 1 and Scope 2 emissions through 2027. 
• Working towards net zero operations by 2040.
• Moving to a renewable energy tariff.
• Encouraging lower-impact business travel, including public transport and car sharing where appropriate. 
• Considering the ESG credentials of new suppliers.
• Continuing to help clients understand responsible-investment choices where these are important to them.
• Reporting on our progress, with leadership regularly reviewing our impact and updates shared through our Impact Report. 

Being open about our progress

We are not claiming to have all the answers. Our aim is to understand our impact better, take meaningful action where we can and be honest about both our progress and the areas where there is more to do.

As our work develops, we will continue to review our Climate Action Plan and share updates on the progress we are making.

Because making a positive difference isn't about one big gesture. It's about making better choices, consistently.

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